Shipping and Returns

1.Shipping

DOMESTIC SHIPPING IN SINGAPORE IS PROVIDED BY EMS.
FOR INTERNATIONAL CUSTOMERS, PLEASE PLACE YOUR ORDER THROUGH -->FOULA-STORE.COM
YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH A TRACKING NUMBER WHEN YOUR ORDER HAS BEEN SHIPPED.
FOULA PROCESSES ORDERS TUESDAY TO SATURDAY, EXCLUDING PUBLIC HOLIDAYS. ORDERS WILL BE PROCESSED WITHIN 1-2 BUSINESS DAYS.
ORDERS PLACED ON WEEKENDS/HOLIDAYS WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY. SHIPMENTS MAY BE DELAYED DUE TO INTERNAL SERVER ERRORS, WEATHER AND OTHER UNEXPECTED CONDITIONS.

・ALL SHIPPING RATES ARE DETERMINED BY SHIPPING COURIER, AND NOT BY FOULA.
・ORDER TOTAL AMOUNT IS IN SGD.

Track Your Order

YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH A TRACKING NUMBER WHEN FOULA HAS SHIPPED YOUR ORDER.
ONCE DELIVERY CONFIRMATION BECOMES AVAILABLE, FOULA IS NO LONGER LIABLE FOR ANY LOST, STOLEN, OR MISPLACED PACKAGES.
IT IS THE PURCHASER'S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION.

Product availability

WE MAKE EVERY EFFORT TO TRY AND ENSURE THAT ALL OF OUR PRODUCTS ARE IN STOCK. IN THE EVENT THAT AN ITEM BECOMES OUT OF STOCK AFTER YOUR ORDER IS SUBMITTED, WE WILL SHIP THE AVAILABLE ITEMS IN YOUR ORDER FIRST AND SEND YOU AN EMAIL INDICATING THAT ONE OF YOUR SELECTED ITEMS IS OUT OF STOCK, WE WILL SHIP THE ITEM ONCE IT IS RESTOCKED.

2.RETURN POLICY

YOUR SATISFACTION IS OUR NUMBER ONE PRIORITY.
PLEASE OPEN THE PACKAGE IMMEDIATELY ONCE YOUR ORDER ARRIVES AND CHECK THE ITEMS.
FOULA DOES NOT ACCEPT RETURNS FOR NON DEFECTIVE PRODUCTS.

Defective item

IF IN THE UNLIKELY EVENT THAT THERE IS A DEFECTIVE PRODUCT OR QUALITY CONCERNS BEYOND YOUR CONTROL, PLEASE CONTACT US WITHIN THREE DAYS OF PRODUCT RECEIPT AND RETURN WITHIN SEVEN DAYS OF DELIVERY TO RECEIVE A FULL REFUND OR EXCHANGE. IN THIS CASE FOULA WILL BEAR THE SHIPPING COST OF THE RETURNED PRODUCTS. IF THERE IS NO CONTACT WITHIN THREE DAYS AFTER THE PRODUCT RECEIPT, THE PRODUCT IS NONREFUNDABLE.

Contact us: info_sg@foula.jp


Cancellations

FOULA DOES NOT ACCEPT CANCELLATIONS ONCE AN ORDER HAS BEEN PLACED.

Please email us at info_sg@foula.jp or call us at +81 80 3442 3977